Contact Us

The FAQ, the New Mexico Medicaid E-News, and the feature can provide you with helpful information. To contact us, please use the phone numbers or mailing addresses located below.

Help Desk Information

Contacts Information Available Toll-free Numbers Hours of Operation
NM Medicaid Web Portal
  • Claim and Eligibility Information
  • Prior Authorization Inquiry
  • Check amounts
  • Remittance Advice
  • FAQs
  • 24 hours a day / 7 days a week
    *Automated Voice Response System (AVRS) Eligibility information and check amount inquiries800-820-690124 hours a day / 7 days a week
    Consolidated Customer Service Center (CCSC)Claim information and check amount inquiries800-299-7304
    Monday - Friday from 7:00 a.m. - 5:00 p.m. Mountain Time.
    Prescription Drug Card Service Help DeskFee-for-Service Prescription inquiries800-365-4944 24 hours a day / 7 days a week

    *Instructions for the proper use of the automated voice response system: AVRS (Automated Voice Response System) Instructions

    Forms Mailing Addresses
    Forms need to be sent to the correct P.O. Boxes listed below to ensure proper processing.
    All Claims Enrollment, Appeals, Adjustments, TPL, Return,
    Trading Partner Agreements & Refund Checks
    Conduent State Healthcare, LLCConduent State Healthcare, LLC
    Attn: NM Medicaid ClaimAttn: (name of area, see below, or leave blank and Mailroom Operations will direct for you)
    P.O. Box 26500P.O. Box 27460
    Albuquerque, NM 87125Albuquerque, NM 87125
    Attn: Claims Processing for Claim Adjustments/Voids, Reconsideration
    Attn: Finance for any finance documents
    Attn: Provider Enrollment for Provider applications, address change, etc.
    Attn: Provider Relations for SLA applications, HIPPA services.
    Attn: Mi Via for all Mi Via documents (timesheets, employee or vender packets, etc.)